Frequently Asked Questions

We understand that reaching out for behavioral health services can come with questions. Wether you’re seeking support for yourself, a loved one, or someone in your care, we’re here to help.

Here are answers to some of the questions we hear most often. If you don’t find what you’re looking for, please contact our team. We’re happy to help you take the next step.

  • Getting started is simple. Contact our office to speak with a member of our team about the services you’re interested in. We’ll help you understand your options, answer your questions, and guide you through the next steps.

    You don’t need to know exactly what type of care you need before reaching out. We’re here to help you figure that out.

  • Most services at BBHW do not require a referral. Individuals and families can contact us directly to request care.

  • Your first appointment is an opportunity for us to get to know you, understand your concerns, and lear what you hope to accomplish through treatment.

    A member of our clinical team will ask questions about your current needs, personal history, and goals. Together, we’ll begin developing a plan for care that works for you.

  • We recommend bringing a photo ID, Insurance information, a list of current medications, and any relevant medical or treatment information.

    Our team will let you know if additional information or paperwork is needed before your appointment.

  • We understand that finding the right provide is important. Our team will work with you to identify a clinician who is a good fit based on your needs, preferences, and provider availability.

  • Availability may vary depending on the type of service and provider. Our team can discuss current scheduling options and help identify appropriate support while you wait for an appointment.

    If you are experiencing an urgent behavioral health concern, please let us know when you contact us.

  • BBHW offers a comprehensive range of mental health and substance use services, including:

    • Individual, family, and group counseling

    • Mental health assessments and treatment

    • Substance use assessments and treatment

    • Psychiatric evaluation and medication management

    • Crisis intervention and mobile crisis response

    • School based behavioral health services

    • Case management and community support

    • Specialized programs for individuals and families with more complex needs

    Our goal is to provide coordinated, personalized care that supports long term wellness.

  • Yes. BBHW provides behavioral health services for children, adolescents, and families. We work closely with parents, caregivers, schools, and other community partners to support the emotional and behavioral health needs of young people.

  • Yes. While many services are provided at our Ivy Center location, BBHW also offers services in schools, in homes, and community settings through designated programs. Our mobile crisis team responds to behavioral health emergencies throughout Brookings County.

    Telehealth services are also available.

  • Family involvement can be an important part of behavioral health care. With appropriate consent and consideration for confidentiality, we welcome the involvement of family members and other supportive individuals when it benefits the person receiving services.

  • Yes. BBHW accepts Medicaid, Medicare, EAPs, and most private insurance plans.

    Insurance coverage and individual benefits vary. Our team can help you understand your coverage and answer questions about payment options.

    When requesting services, please identify your insurance if applicable.

  • You can still receive services at BBHW. We believe that financial circumstances should not prevent individuals from accessing behavioral health care.

    Our team can help you explore available payment options and financial assistance.

  • Yes. BBHW offers a sliding fee scale for eligible individuals based on household income and family size. This helps make services more affordable for individuals and families who may otherwise face financial barriers to care.

  • No. BBHW is committed to providing access to behavioral health services regardless of an individual's ability to pay.

    We will work with you to identify available financial assistance and payment options.